Support

Main menu › Go Premium. The price, period and renewal terms are shown before you confirm. The charge goes to your Apple ID or Google account.

Subscriptions are cancelled in your store account, not in the Game. iPhone or iPad: Settings › your name › Subscriptions › Time Limit Premium › Cancel. Android: Google Play › profile › Payments & subscriptions › Subscriptions › Time Limit Premium › Cancel. Apple's guide: support.apple.com/en-us/118428. Google's guide: support.google.com/googleplay/answer/7018481. Cancelling stops the next renewal; Premium stays active until the end of the period you paid for.

Sign in to the same store account, open Main menu › Go Premium and tap Restore Purchases. If the store says there is nothing to restore, check which account bought it.

Refunds are handled by the store that charged you. Apple: reportaproblem.apple.com. Google: support.google.com/googleplay/answer/2479637. We cannot issue refunds ourselves because we never receive the payment.

When your clock runs out you can keep going from the same spot with thirty fresh seconds. Free players watch one rewarded video per borrow; Premium players borrow instantly. Up to three borrows per district attempt. A borrowed attempt earns no challenge badge. Retry is always available and restarts the district from its entrance.

Ads need an internet connection. The button becomes available as soon as a video loads. If you are offline, use Retry, or subscribe to Premium, which borrows without an ad.

Time is granted only when the ad reports that you watched it through. Closing early grants nothing. If a video played fully and the Game still shows the failed screen, tell us the time and your device; the ad provider's logs can confirm what happened.

iPhone or iPad: Settings › Privacy & Security › Tracking. Android: Settings › Google › Ads. In the European Economic Area, the United Kingdom and Switzerland the Game also offers Settings › Privacy options, which reopens the consent dialog.

Everything the Game keeps is on your device: uninstalling deletes it. Starting a New Campaign from the main menu erases your save without uninstalling. Data held by Google for advertising is managed through Google's controls; see the Privacy Policy.

No. The arena and controls are designed for landscape with the stick on the left and the buttons on the right.

Settings › Reduced motion removes screen shake, blinking and animated floors. Haptics and sound effects each have their own switch.

Yes. Only ads and the subscription store use the network. Nothing about your progress is stored anywhere but your device.

Not at the moment. Your save lives on the device and in your device backup if backups are enabled. Premium follows your store account, your progress does not.